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Privacy Policy

Last updated: 7th of January, 2026

Te Aho Trust (“Te Aho”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information with care, integrity, and respect.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, apply to participate as an operator, or otherwise engage with Te Aho.

1. Scope of this policy

This policy applies to:

  • Visitors to the Te Aho website

  • Individuals who purchase operator membership

  • Individuals who submit an operator application

  • Approved operators listed or engaged through Te Aho

This policy does not apply to third-party websites or services linked from our site.

2. Personal information we collect

We may collect the following types of personal information:

a) Information you provide directly

  • Name, email address, phone number

  • Professional details (practice, experience, qualifications)

  • Application responses and supporting materials

  • Agreement consents and declarations

  • Billing information (processed via Stripe — we do not store card details)

b) Automatically collected information

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

This information is used to maintain site functionality and security.

3. How we use your information

We collect and use personal information for the purposes of:

  • Processing operator membership payments

  • Reviewing operator applications

  • Managing operator listings and participation

  • Administering agreements and governance processes

  • Communicating with operators and applicants

  • Maintaining the integrity and security of the Te Aho ecosystem

  • Meeting legal, regulatory, and trust obligations

We do not use personal information for advertising or unrelated marketing purposes.

4. Payment processing

All payments are processed securely via Stripe.

Te Aho:

  • Does not store credit or debit card details

  • Receives confirmation of payment status only

  • May retain transaction records for accounting and audit purposes

Stripe’s handling of personal information is governed by Stripe’s own privacy policy.

5. Operator listings and publication

Where an operator is approved for listing:

  • Only information explicitly agreed to for publication will be made visible

  • Listings may be public or limited-visibility, depending on context

  • Te Aho will not publish personal information without consent

Operators may request updates or removal of their listing at any time, subject to governance considerations.

6. Disclosure of personal information

We may share personal information only where necessary and appropriate, including:

  • With service providers supporting website hosting, security, or payment processing

  • Where required by law or regulatory obligation

  • Where necessary to uphold trust governance, integrity, or complaints processes

We do not sell or trade personal information.

7. Data storage and security

We take reasonable steps to protect personal information from:

  • Loss

  • Misuse

  • Unauthorised access, disclosure, or alteration

Information is stored using secure systems and accessed only by authorised persons acting within their role.

8. Retention of information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or governance requirements

  • Maintain appropriate records of participation

Information may be archived or anonymised where appropriate.

9. Access and correction

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

Requests can be made by contacting us using the details below.

10. Cookies and analytics

Our website may use basic cookies or analytics tools to:

  • Understand website usage

  • Improve functionality and performance

These tools do not identify you personally.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, governance, or operations.

The most current version will always be available on our website.

12. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Te Aho Trust
Email: [privacy@teaho.nz]
Website: [www.teaho.nz]